If you suspect your overnight cleaners aren’t doing a good job, they probably aren’t. But there’s only one way to find out for sure. Set your alarm for 3 a.m., drive down to your business, and conduct a surprise inspection
When your overnight cleaners are not providing you with the services you are paying for, it’s well within your rights to see for yourself what they are doing inside your business. Surprise inspections aren’t only justified, they should be welcomed by your contracted cleaners — but only if they are doing a good job.
What to Look For
First of all, a surprise inspection should be just that: A surprise. Don’t tell anyone your plans, especially not your contact with the contract cleaning company. Simply go down and see for yourself what’s going on.
Prepare by knowing how many people are supposed to be working at your business, preferably with a roster that tells you who is supposed to be there. Then do a spot inspection and see if everybody who is supposed to be there is actually on the job.
Next look to see what specific jobs people are doing. Don’t be afraid to ask the workers what they are working on at the moment. If they can’t tell you, they probably aren’t doing anything.
Accountability
If there is a supervisor on duty, ask to speak to them. If there are discrepancies between the roster you were provided, the number of people working, and the jobs they are supposed to be performing, give them a chance to explain them. Then take the facts you collect to your contracted cleaning company contact the next morning.
At All Bright Janitorial Services, we invite spot inspections because we do the job we are paid to perform. Unlike many of our competitors, we take our responsibilities seriously. And we have the supervision to keep people on task and motivated for every client we serve.
