For any business, keeping operations on schedule is important to the bottom line. When schedules go awry, it's usually an indication that something has gone wrong. And that can have profound implications for weeks or months to come. The same holds true for your vendors. If you don't get raw materials on time, they can't be assembled into the final product. And if your cleaning crew misses its start time, is inconsistent in arriving at your business on time, or doesn't show up altogether, ...

Among commercial cleaning contractors, it's typical for the best employee to be the salesperson signing up new contracts. That's because that person can promise you anything, but when it comes time to deliver they are already on to the next potential client -- even when there's a problem that you need solved right away. The best cleaning companies don't overpromise. They don't spend all their time and energy signing up as many clients as possible. And they don't drop the ball when it c...